Vantaggi
Gained solid customer service and problem-solving experience
Work remote
Svantaggi
• No clear or honest path for advancement despite multiple years of strong performance
• Repeatedly told opportunities were coming, then given “interviews” that went nowhere
• Advancement process feels performative rather than genuine
• Constantly changing requirements made bonuses harder to achieve, even as a top performer
• Poor communication and lack of transparency about company direction
• Frequent layoffs created ongoing anxiety and instability
• Benefits were reduced or removed over time, including DoorDash credits that were part of the original compensation package
• Team culture heavily centered around alcohol-based social outings
• I was explicitly told that attending these bar outings would improve my advancement opportunities, which felt exclusionary for employees who do not drink or are unable to attend
The company had a DEI group, does not meaningfully address hiring, representation, or retention
• Despite DEI initiatives, the company remained overwhelmingly white, with very little diversity across teams
• DEI efforts focused more on social activities (e.g., group outings) than on structural change