Individual Interview: they will ask you about your experience in insurance, I had none. Ask a lot of well-thought out questions but don't stress out. If they are talking to you, they are probably already hiring you. Have confidence and promote your ability to learn new skills and take any necessary steps to move both yourself and the company forward. Group Orientation after Interview: they will provide study materials and ask you to have a general idea of the company and its work. Training: consists of fun pop quizzes, even games. You will be tested on what you learn. Do your best, you can re-take the test so there is no reason to stress if you just study.