Interviewed the day before the position started and called on the way home with the offer. Briefed on the call volume, pay and asked various Tech support and troubleshooting questions.

I applied online on December 11th. HR called me on the 14th to discuss my application and resume as I had applied to two positions; Customer Service and Wireless Support. She explained that the customer service pays $11 per hour while the other pays $14. I advised that based on the commute I would only be interested in the Wireless position. She asked a couple tech questions such as "what mobile providers use sim cards?" She wanted me to come in the next day for an interview but I had literally just been diagnosed with severe pink eye; so I could not go in that soon. I interviewed on December 23rd. I was 20 minutes late due to traffic and interstate accidents; but I remained professional and was confident during the interview. I got the offer on December 29th and was emailed the information for the drug test and background check.