I received a request for a phone screening about 1.5 weeks after applying for the job. The phone screening lasted 30 minutes and was very basic questions regarding my resume. Later that day I was asked to complete two online assessments. The first was about 20 minutes and consisted of basic questions. The second was one hour long. The first 30 minutes was a simulation of a customer service software, taking calls and selecting answers while navigating the program. The second half was questions asking how I would deal with different situations (basic personality testing). Later that week I was asked to come in for a face to face interview and was given a selection of days and times. The interview was 1 hour long. I received an email prior listing ways to prepare. If you follow the list, you will be more than prepared. My interviewer was very nice and conversational, and asked basic questions that pertained to the job and my working style. Within 24 hours I received a job offer.