I apply for the above position early January and a day later I received a email to take a test. The test was very easy just basic questions and some call center simulation questions as well. I finished the test and a week later received a email for a phone interview. The phone interview was 30 minutes in length and just had questions about tell me a time questions. A week later I received a email for a face to face interview. I was just like the phone interview. I did meet with the director of office which was nice. He was a great guy he just ask a few questions. After I left the interview about a hour later I got a call about the job. It was a great process.