Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso AGL Energy (Melbourne) nel mese di apr 2021
Colloquio
Got invited to apply through Linkedin and got into a one-way video interview. I got a rejection email a few days after submitting a video interview. I did not get job offer or any feedback afterwards. the process was quick, not lengthly
Domande di colloquio [1]
Domanda 1
what was your KPI, how did you approach that and how was the outcome?
Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso AGL Energy (Melbourne) nel mese di lug 2022
Colloquio
Professional environment. Felt respected. Interviewers were polite and supportive to make me feel comfortable. Questions were the regular kind for call centre work. It's good to know as much as you can about the energy provider, all these things will help you in the interview.
Domande di colloquio [1]
Domanda 1
Describe a difficult situation with a customer and how did you resolve it.
Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso AGL Energy
Colloquio
I had a quick phone interview and got invited to an assessment centre. The assessment centre contained of a presentation, one-on-one interview, virtual call centre scenario (computer call centre simulation with multiple choice answers) and we had some time to double-jack with an agent to get an idea of how the job is.
While the phone interview was a probably five minutes in total, the assessment centre took over three hours.
Domande di colloquio [6]
Domanda 1
Tell us about a time there was a problem no-one else was able to handle. How did you take care of it?
