Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso APL (Denver, CO) nel mese di dic 2011
Colloquio
APL uses behavioral questions for all their interviews. Potential interviewees should arrange their answer in the STAR method for most impact. Practice at least 5-7 different scenarios that fall under customer excellence, dealing with ambiguity, ability to flex to different situations and people, going above and beyond and being a team player.
Domande di colloquio [1]
Domanda 1
Give an example of a situation were you were able to transform an irate customer to a satisfied customer?