A week after I applied online, I was contacted for an assessment test date. Answered over 150 questions--most of them on personality, some on mathematics. There was an assimilation program that required to you listen & type customer's information. Test took about 2 hours and afterward, we had to wait for the test admin to let us know whether we passed or failed. I was given an interview time 2 hours after the test, but over half of the people had interviews the next day. Overheard a guy saying he failed and was told to re-apply in 6 months for the position. The interview process was basically your answer & question type. The interviewer asked behavioral questions pertaining certain situation/scenario/follow-up on previous experiences you had and what you did. They are trying to see if you would be fitted for the position based on your answer -- feels like if you have call center & tech experiences, the interview process will be a breeze. Note: although it's not mentioned in the job description, this position is to troubleshoot iphone & provide customer support to iphone users. Starting salary is a little above $12. Seven weeks training provided.