You receive a call from the HR dept. The HR rep will start the call with a brief introduction and explain the pzrpose of the call, which is to assess your language skills, as well as customer support abilities. They will get into a conversation with you and they might as well inquire about your bachground, experience. After the initial conversatio, the HR rep will explain that you are about to engage in a role-play exercise. In this exercise, you will play the role of a customer support agent, while the HR rep will act as a customer with a problem.

Smooth. Effective. The manager briefly introduced the company and specified the role. Then asked about my passion to technical enquiries and remote troubleshooting. No discussion about evaluation at all. Just an offer I received in a week.