Application and Screening: Online Application: Submitting your resume and cover letter. Initial Recruiter Screen: A short phone call to discuss your resume, fit, and salary expectations. Assessment/Testing (Often Online or Initial Stage): Technical/Situational Assessment: You may be given a test to evaluate your technical aptitude, troubleshooting methodology, and customer service skills (e.g., how you would respond to a difficult customer email or a complex bug report). Aptitude Tests: Sometimes general logical or numerical reasoning tests are included. Hiring Manager Interview (1st or 2nd Round): A deeper conversation focusing on your experience, problem-solving skills, and approach to the core responsibilities of the role. Team/Peer Interviews (Later Rounds): Interviews with team members to assess cultural fit, collaboration skills, and communication style. You may be asked to walk through a challenging case study. Final/Executive Interview (Optional): A conversation with a Director or VP to discuss your long-term career goals and strategic vision for the support function

The interview was a short screening of my knowledge of basic business abbreviations and how you would make sure to lead a successful team. Definitions that I had to name and put into context were KPIs (Key Performance Indicator).