The entire process took just under 2 weeks from applying to offer. The interview process was in 3 steps: 1. Phone Screening - This was a phone call with a recruiter who asked basic questions about my current position, the role at ActiveCampaign and how my experience can apply to the role. She walked me through the job itself & how it fits into the company. She was awesome! 2. Writing Assignment - The next day I was sent a template of an email from an “upset customer” & was told to come up with a solution for them. I submitted it the same day. I had to create a trial account & learn about the software in order to answer this question. 3. On-site Interview - This office is amazing! Very high tech (duh - its a tech company) and modern. They are renovating so it’s going to look even better. I met with 3 Support Managers individually for about 30min each. I appreciate that it was set up this way because sometimes with a panel, it can get a little intimidating & feel like they’re interrogating you. They all told me a lot about themselves and how they were brought to the company. They asked competency questions, I would discuss my answer and they came up with more as I went along. They all seemed happy with the company & where it’s headed which made me excited to join the team. I got to know them & they really focused on getting to know me. One thing that also stood out to me was when I asked “what do you need to be successful in this position?” all of their answers aligned with each other & that told me there is a clear goal here— everyone’s on the same page. 3 days after the on-site interview, I got an email from the recruiter who set up a time to talk on the phone & extended me an offer. This has by far been the easiest, painless interview process I’ve been through. I’m excited to get to work!