For a recruiting firm, I was extremely disappointed in their internal recruitment process. Very specifically, I found the internal recruiter based out of Scottsdale, AZ to be very unprofessional since the beginning of the hiring process. My first inkling of her unprofessional behavior was by referring to me by the wrong name. In her initial email, she referred to me as "Juan". I found this extremely offensive and racially insensitive. Hispanic last names do not necessarily imply a Hispanic first name. Next, she canceled and rescheduled my initial phone screening twice. The third attempt to set up a timely phone screen, she did not call at the time scheduled. Again, I found this to be extremely unprofessional. After moving to the interview phase, I had a face to face with an account manager and subsequently did their office day observation. Once concluding my interview with an account manager, I was told I would receive final feedback the following week. No feedback. Emailed the internal recruiter for an update the following week and she responded that I should hear final feedback the following week. No feedback the following week. Waited an additional week to reach out to the internal recruiter again and an automated email response said she was on vacation. To this date, I have not received any feedback. In my opinion, this behavior is extremely unprofessional. Not abiding to scheduled phone calls, not returning emails, and not having the courtesy to send an automated rejection letter- is the epitome of poor service.