Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Agoda (Budapest) nel mese di giu 2019
Colloquio
The process took two weeks. A recruiter contacted me via e-mail and asked me to know me better through a Skype Interview. We arranged for the day and the hour and the Skype call arrived in time. She started asking me general questions related to my resume and to myself, and asked me if I ever went to Budapest (where the office where I applied is located). Then she showed me a power point with general information about the company, the position, the benefits etc; then she explained me that the recruiting process was divided into different steps, including a telephone call with a role play, a language quiz, and a final interview. I was notificated and prepared in time for the next steps. Some days later I rc
I received the phone call with the role play was very friendly and easy and the girl was very warm and made me feel comfortable. The day after the call I received a link with a language test, that had to be made into 60 mins, with two case studies into the two languages of my competence (Italian and English); I had to pretend to be an Agoda customer service specialist and I had to answer to these emails, and they'd have checked my grammar, syntax, level of politeness, email structure etc. The day after I received an email from the same recruiter of the beginning of the process, telling me that she had taken a look at my scores and that I had unfortunaly not fulfilled the requirements.
Domande di colloquio [1]
Domanda 1
Role play: You will act as the hotel partner (Agoda representative) and the interviewer will be the customer. When the interviewer asks you about the room having twin beds you will need to reject the request.
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Agoda (Poona) nel mese di lug 2025
Colloquio
The Interview process was three parts, one round was with HR overseas representative, then an assessment round and if you clear that, than a final 1 hour video call with the team manager. The interviewers were pretty polite and made sure you are comfortable all through, gave enough time to think over the situational questions. Prepare well as they request you to give real life examples/situations you faced, if you have situations ready you wont be thinking for longer!
Domande di colloquio [1]
Domanda 1
Reason for choosing Agoda.
Role Play, in which the situation was about a client travelling with whole family to Thailand and being at a five star hotel and not getting the five rooms booked, how will you handle an angry client?
Tell about your KPI
Tell about a real life situation on the job when you faced a very angry customer, how did you deal with them?
Ho presentato la mia candidatura online. La procedura ha richiesto più di una settimana. Ho sostenuto un colloquio presso Agoda (Kuala Lumpur) nel mese di giu 2025
Colloquio
I received an email from hr a few days after applying. I was asked to do an assessment in which i was given a business scenario and only had 20 mins to submit an email response with 200 words. I completed the task and days later i received an email from them saying they will not move forward with my candidacy.
Domande di colloquio [1]
Domanda 1
A customer ordered an item for their son’s birthday. The tracking status says the item was delivered, but the customer never received it. The birthday was two weeks ago, and they are upset and asking for an explanation and a resolution.
Ho sostenuto un colloquio presso Agoda (Kuala Lumpur)
Colloquio
it was okay, since it's entry level the questions are not hard, and even if you are wrong, the recruiter dont mind and will help to educate you the general procedures.