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      Alaska Airlines

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      Ricerche correlate: Recensioni su Alaska Airlines | Offerte di lavoro di Alaska Airlines | Stipendi di Alaska Airlines | Benefit di Alaska Airlines
      Colloqui di Alaska AirlinesColloqui per Customer Service Agent presso Alaska AirlinesColloquio di Alaska Airlines


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      Colloquio per Customer Service Agent

      1 mar 2014
      Candidato anonimo a colloquio
      San Jose, CA
      Nessuna offerta
      Esperienza negativa
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 giorni. Ho sostenuto un colloquio presso Alaska Airlines (San Jose, CA) nel mese di feb 2014

      Colloquio

      Group interview with far too many interviewees invited and not enough interaction to be able to fairly evaluate individual applicants. As previous reviewers have noted, you first get a phone call interview. If that goes well, you are invited to a group interview. The group interview I went to had so many people (between 50 and 65 is my guess) that we were split into three groups. I've never been in a group interview and I will never go to another one. After watching two movies about Alaska, there was an explanation of what the job entails and how you will be working most weekends and holidays given to us by actual employees. Kudos to the company and the employees for an honest presentation of what work life would be like. Actually it was more work than life because with the crazy hours you would work, you wouldn't have much of a life. They even explained how you would spend holidays working but it's not bad because you spend it with your work family. You even get to have Thanksgiving dinner with your Alaska family. Kudos again for blunt honesty. Then came the group interview part. As I said, I have never been in a group interview before. Neither had most of the others I spoke to at the interview. If you are a good performer, an actor or the kind of personality that likes to be in the spotlight, then a group interview is for you. After four hours playing several different scenarios in the group interviews, the interviewers excused themselves for 20 minutes (which ended up being 45 minutes) to come back and announce who would go on to the one-on-one interview. If you have ever watched American Idol, it is just like the part of AI where they put a hundred or so people into different rooms and then let them know they are losers. Out of the 50 to 65 people being interviewed, they were only looking to hire three or four people. So the vast majority of us were sent home. I personally do not appreciate my time being wasted as it was. I left with a very bad taste in my mouth for Alaska Airlines after this, just to be honest. The one-on-one interviews were after we played the group interview games, so the interviewers had no idea what most of us could bring to Alaska. Several of the people doing the interviewing were very new to Alaska (one guy had a year and another woman had maybe two years) and none were from HR; the whole process seemed very unprofessional to me. Unless you want to get experience in group interviews, I would not recommend going through the process. I do not think it is right to invite a person to a job interview where they have a five percent chance of getting the job. Or at least be upfront about that in the initial phone interview. Please note, I rated the interview process as difficult not because the interview was difficult but because the process itself is geared toward a very specific type of person. What type, I don't know. When you have over fifty people not qualified for a job, it's not the applicants. It's the process. I would recommend screening people more closely in the phone interview instead of inviting a large quantity of people to an interview when you only have a few slots available.

      Domande di colloquio [1]

      Domanda 1

      We were given scenarios to read to the group and then explain how we would handle the situation. Then one of the interviewers would challenge your answer.
      2 risposte
      7

      Altre recensioni di colloqui per Customer Service Agent presso Alaska Airlines

      Colloquio per Customer Service Agent

      28 feb 2026
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso Alaska Airlines

      Colloquio

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Domande di colloquio [1]

      Domanda 1

      List one of your best and worst experiences in customer service
      Rispondi alla domanda

      Colloquio per Customer Service Agent

      4 set 2025
      Candidato anonimo a colloquio
      Palm Springs, CA
      Nessuna offerta
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Alaska Airlines (Palm Springs, CA)

      Colloquio

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Domande di colloquio [1]

      Domanda 1

      How would you deal with a difficult passenger
      Rispondi alla domanda

      Colloquio per Customer Service Agent

      18 apr 2025
      Candidato anonimo a colloquio
      Seattle, WA
      Offerta rifiutata
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso Alaska Airlines (Seattle, WA) nel mese di gen 2025

      Colloquio

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Domande di colloquio [1]

      Domanda 1

      Why do you want to work for Alaska Airlines?
      1 risposta
      1