Applied online and contacted via phone within the week. Phone interview was quite easy, a casual chat about my current role and a couple of behavioural questions. Heard back within a few days that I was successful in making it through to a face to face interview. The face to face interview was with 2 team leaders and lasted approximately 45 minutes. More behavioural questions such as 'tell me about a time you had a difficult customer and turned the situation around', as well as personal preference questions like 'what sort of manager's motivate you' and 'what sort of team do you like working with'.