My interview process consisted of 1 assessment, 1 phone interview, and 1 panel interview. The online assessment as well as the phone interview were a breeze but the in-person panel interview was rather difficult. They ask questions based on the Claims Associate position which is difficult if you've never worked in the position before. There were more job related questions than customer service questions so whether you have an extent customer service background or not you're going to have trouble. My two interviewers were stiff and impersonable.