Working for Level 2 Support for Managing the BAU and Project related activity • Providing quick IT support on approximately 1200+ servers based on request through ITSM tool. • Analyze and resolve software issues with minimal downtime. • Ensure project delivery as per ITIL standards. • Installation, configuration and administration of Windows OS 2008, 2012 and 2016. • Managing computer objects in domain controllers. • Commission and de-commission of Servers. • Complete Operating systems support which includes from disk space, performance, and blue screen deaths and which deals with the Service center software based on the severity of the tickets. • Active member of Infrastructure Management team