You start out by applying online. Then you are setup to come to the main location and take a test on the computer which tests your typing skills and how well you handle situations with customers. Over all the process is easy, actually too easy which results in a lot of people being hired that really shouldnt be hired in the first place causing the company to lose money and making work much more harder for the rest of the people that are trying to do the job and make money. When you pass the test they will set you up for the interview. When you get there ofcourse they have so many other people being interviewed so its not like they really care what you have to say they are just trying to get it over with. Really basic questions that dont really take much effort or thought to put into it. Once you get to the interview stage you really have a guaranteed job. In my case they did not do any drug tests for hiring or any random drug testing so you have all sorts of people in there, many of them do drugs. Even do drugs at the workplace. For your first day you will start the training for either voice or chat. I was chosen for chat since i have pretty good typing skills. For training you get paid 10 an hour and there were a few people that would just come to training for the duration of it to make the money and not really pay attention, just sit there and make 10 an hour for it until the final test day comes then they dont show up lol. After that they throw you out on the floor, asign you a computer and phone and tell you to start work. Keep in mind that prior to that day you have no experience what so ever with REAL CUSTOMER CALLS so there are a lot of people that completely screw up and just do terrible making the company look very un professional. In my case I was a little nervous but was able to ajust after the first couple calls thankfully. Thats it really, just a big jumbled up disorganized could care less company. My advice, do not work there.