I had a total of three interviews, none was stressful. No trick questions. Their basic screening seemed to amount to whether I had the right attitude and people-skills to deal with stressed customers who had gotten themselves into technical problems with their cell handset - whether it seemed I would bring the right skills to settle the customer down and solve the issue. The other big concern, repeated over and over, was that job performance started with showing up for work each day, on time. Unannounced worker absence must be a big issue here, as much as that was stressed. One interviewer even said 'Your best way to get ahead, here, is to show up on time for each shift. It's that simple."