They picked 6 candidates out of 2500 applications. 6 of us sat together and 2 leaders of the department started introducing himself and the department. Then they asked us 5 questions and took notes by the order of people who answered. After that one of them described to us what it has been like to work at AA. At last we were asked to do a computer test which includes 8 questions the answers to which we need to find within AAdvantage section on AA website in 25 minutes and type down answers to words or excel according to different questions.

Interviewed on Jan. 20, 2015 it was a panel interview. The questions were pretty average as group interviews go, there was also a short computer assessment. The group consisted of about 10 candidates, a tour of the call center took place. The interviewers stated that we would hear back from them soon. American Airlines seems to be a great company to work for, the benefits and salary seem about average for an entry level position.