There were 2 phone interviews with a recruiter and then the hiring manager. They were both very pleasant. It was more like a conversation than an interview. I felt at ease after each interview.

First there was a 30+ on line questionnaire, then a phone interview. Depending on who you got for the phone interview, it was either extremely by rote questioning, or an actual, personalized interview. I had two interviews, one average and the other one terrific, where I felt that I really connected with the interviewer. She made it clear that only my lack of experience working with volunteers rather than paid employees kept me from continuing the application process.