Ho presentato la mia candidatura tramite un'altra fonte. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso American Express (Brighton, Inghilterra) nel mese di mar 2014
Colloquio
One Phone interview - A friendly chat to see if you understand the role that has been applied for and then a competencies based interview to see your customer care skills and understanding of putting customer first
Domande di colloquio [1]
Domanda 1
Tell me about a time when you were wrong and how you rectified it
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso American Express (Toronto, ON)
Colloquio
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Domande di colloquio [1]
Domanda 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Domande di colloquio [1]
Domanda 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.