Genuinely the WORST experience I have ever had as a candidate. Thankfully it was extremely short! - Late on a Friday phone interview - 30 mins scheduled - Immediately after joining - the woman rushed into 'tell me about your background' (no hi, no introduction, no context) - After that background answer... the interview was over I asked for more info on the role, was told 'I don't know anything about the role or the team, you would need to ask them' When I realised that the one question (with no context) was the whole interview, I wanted to ensure that my (highly) relevant experience was actually acknowledged. I explained examples of how my experience matched their job description. I could tell that the woman wasn't typing or making note of anything I was saying and I was rushed off the phone quickly. Then ghosted after being told they would reply to me next week - to top it all off :) I'm fine with not getting the role - the interview was a huge insight into the culture at the company - but what was insane was that the interviewer took no effort or care into asking me anything about myself, my skills, my experience in relation to the role she was filling. They wasted their time and mine by running the worst phone screen I've ever experienced. Huge red flag to me - I would never ever consider another role at AMEX based on that one interaction.

The process consisted of five 30-minute interviews over two months, with the last two being with team members (who I got along with really well). Before the final interview, I asked what to expect so I could prepare. I was told, "Nothing to prepare, we just need to account for some more interview time." Then, I was ghosted for two weeks. It wasn’t due to a bad impression—the final interviewer even added me on LinkedIn. In hindsight, it felt like I was kept as a backup candidate while they waited for someone else to accept the offer. Eventually, I received the same generic rejection email that’s sent to candidates who never even made it to the first interview. They provided no explanation for their decision until I repeatedly followed up. Even then, it was only after multiple emails that they finally got back to me explaining the situation. This is not how I expect the company to treat someone who makes it to the final stages of the interview process. Extremely disappointing experience overall.