Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso American Express (Dearborn, MI)
Colloquio
In person, with situational questions. The interviewer was very kind and put me at ease. She was willing to repeat questions if needed and seemed present during the process. I was given a tour of the offices and felt very comfortable being myself and being understood and respected.
Domande di colloquio [1]
Domanda 1
How would you handle a client who calls and is upset with you over something you did not do?
Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso American Express (Clarksville, TN) nel mese di nov 2021
Colloquio
It was a two step interview, first was a one on one phone call with the first interviewer then a after I passed that there was a group interview via video webex. Was shuffled around with 10 other candidates between 4 different interviewers asking different questions.
Domande di colloquio [1]
Domanda 1
Tell me an example of how you dealt with an angry customer and how you calmed the situation
Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso American Express (Phoenix, AZ) nel mese di mag 2018
Colloquio
This interview was what is called a "round robin" interview. You will be interviewing with the travel managers as well as all travel team leads. So each part will be either with two team leads or one team lead and one manager. So each part with two people. There were four parts, all different questions.
Domande di colloquio [1]
Domanda 1
Part one was primarily about how past experience related to this position.
Part two was about customer service and customer service scenarios.
Part three was role playing; you are the travel agent, one manager or team lead is the customer calling in.
Part four basically went over benefits and what you are looking for in a new company.
Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso American Express
Colloquio
Phone interview with recruiter and an in person interview. It wasn't the interview that was an issue. It was how she lied about the salary. The other issue was the background check. I provided tons of information and they shipped it to some company in Mexico for confirmation.