In one word, MISLEADING. I just came from American Income Life - Diecedue Agency. Boyyyyy... I'm LIVID. Let me tell yall what just happened.. I was contacted by a woman with DIECEDUE AGENCY" (nothing about American Income Life) saying she saw my resume online, and they were hiring for a Customer Service/Call Center Manager. FANTASTIC!! That's so for me!! (or so I thought). I saw they were in Insurance (as I was on my laptop during the call, and well, GOOGLE tells it) and I asked her directly.. "Is this for Insurance Sales, because I'm NOT a sales person". She told me "NO, THIS IS SPECIFIC TO A CS MANAGER, NOT SALES. You'd be working for unions we contract with." Ok, so I agreed to come in April 10, 2018 at 9:45 AM. I did. A man called me back, gave me a quick "interview", asked if I had an hour to learn more about the company, what they do, and the position. Again, I asked him 'Is this for Sales, because I DON'T DO SALES." He hesitates, and says "just listen to the part about managers." Ummm...OK. He lead me to a room with about 15 other people... Then comes the presentation.... Ok, I'm down. Well, as things progress, it becomes obvious... It's for insurance sales. To become a "Manager", first you have to sell freaking insurance. As soon as this was clear, I expressed to the group that I was mislead in showing up, and had wasted gas and more importantly, time. If they can't be honest in getting people in, how honest will they be with the rest of things. As I got in my car, I noticed another person from the group leaving as well. He had also been mislead. Shameful.

Applied online for a Customer Service Manager position and was contacted the same day by an EA at the company to schedule my interview the following day. I should have known better that no legitimate company would contact you the same day and schedule an interview for the following day. That was the first red flag, but I ignored it. I walked into the office on the day of my interview to find several other people in the reception area also waiting to interview. As I sat and waited what seemed like 10 more people walked through the door to interview. Second red flag, but I kept positive. I was supposed to interview with one person, but was called by a different person. Ok so I pre-interview and then interview with the manager. Third red flag. After a VERY VERY brief discussion about my background I was shown to a large room and given a personality test to fill out while I waited for the presentation to start. Presentation? WTH? Fourth red flag. But again I stayed positive and filled out the paperwork waiting for the presentation. The room filled with about 12 people. This can't be right. In my entire professional career I have never experienced anything like this. The joker giving the presentation finally decided to start. It was obvious he thought his time was more valuable than anyone else's in the room. Then what was it...a freakin sales pitch. A pitch about how much money you can make in 3 years. At that moment I should have stood up and walked out. I kept waiting for the part where they discuss the management opportunities but it was all about sales. They are falsely advertising jobs. I expected to manage a customer service department NOT go out and sell insurance....btw you have to get a license and blah blah blah which comes out of your pocket. At the end of the presentation the joker asked why we would be a good fit, my answer... I WOULDN'T which is why I did not receive an offer. Another red flag was the get rich quick scheme and all the bonuses and prizes you can win like a trip or a brand new car. The whole thing is a scam and a scheme. I am embarrassed that I fell for it (ok well not entirely because I said no to continuing on, but still). Exactly the point for my review. DO NOT fall for it. This is your WARNING!! I spoke to several people after the presentation and all had same impression as me however they were falling for the get quick rich ideas the joker filled their heads with. I laughed and walked away. That was the end of my experience but there was one more step which was the final interview the following day. I do not think a company should be allowed to falsely advertise like this. I had to make arrangements for my children to be there for the interview (last minute mind you) and it was a complete waste of 3 hours. Time I will never get back. I am going to look at the bright side...it was an experience.