So when I got there, I was asked to answer fairly standard Y/N questions while I was waiting to speak to a hiring manager. It was all simple stuff, basically confirming you aren't wanted by the law for a series of felonies. So it was explained to me that the interview would be in three parts, first a little one on one, then someone would talk a little bit about the company, and then the third part was for fielding questions, and reviewing a personality test that you take while in the second part. After a very standard, and very brief first interview, I was brought into a conference room that had about or 8 other people besides me. We were then encouraged to take notes, while a very long, very detailed overview of the company was explained, which contained the entire history of the company, a few asides that were the personal stories of the rep, a breakdown of the pay structure, advancement structure, etc. It was then that you would be called back in to speak to the person you had originally interviewed with, and I was directly asked how much I wanted to work there. I answered that I was confused, because I was told this was a customer service position, but I pieced together that it was a bait and switch well before this point, and was feigning ignorance somewhat. It was told to me that the term "customer service" was used very loosely, and I told them that because of they obviously were misleading, I didn't trust the company, especially an insurance company, that would use false pretenses immediately. The manager seemed to understand, and that was it.
