The entire process spanned nearly a month, including a 15-minute call, a 30-minute Zoom session with one recruiter, and a 1-hour Zoom interview with two recruiters and a service rep. For a customer service representative position, this felt unnecessarily drawn out. Additionally, the interview process lacked clarity regarding the specific skills they were seeking. Many questions were repetitive, framed differently but asking the same thing as the recruiter looked through a series of questions to ask while interviewing me, instead of having them prepared as I had my answers. I believe the job title could be refined to better attract candidates who align with the company’s needs. As someone with extensive experience in property management, the expectations were not aligned with what the role seemed to require. I also recommend reworking the language on the career page to reflect the actual culture, collaboration, and problem-solving environment within the company. This would help manage candidate expectations more effectively. One point of preference: I would have preferred an email rejection over a call. It’s hard to mask the disappointment in one’s voice, and this part of the process left me feeling disheartened. However, I am still grateful for the interview experience—it showed me that AppFolio may not have been the right fit for me, and for that, I thank God.

Firstly, James Martinez was awesome in coordinating my interviews and communicated well. My interview experience with AppFolio was quite drawn out, taking nearly three weeks for a total of just 15 minutes on a phone call, followed by a 30-minute call with one person and a 1 hour call with three different people. The final recruiter seemed unprepared, looking through questions to ask rather than engaging in a meaningful conversation, despite my own thorough preparedness. The questions were repetitive and phrased in a clichéd way. The company’s website emphasizes its culture of inclusivity, diversity, growth, complex problem-solving, collaboration, and positivity—qualities which highlight some of the qualities believe I embody. I shared my excitement about the opportunity with my family, but during the final interview, I didn't feel those values were reflected. Despite my extensive experience, I’m unsure what the team was specifically looking for that would have allowed me to effectively showcase my transferable skills. 2 days after the final interview, I received what seemed like an exciting call asking for my thoughts, but it ended in rejection. I felt disheartened, and I’m sure that was evident in my voice. I would have much rather gotten an email. Ultimately, AppFolio wasn’t the right fit for me. I’m grateful for the interview experience as it has helped me focus on the direction I want to pursue moving forward.

One initial phone interview with the recruiter, followed by four zoom interviews with the managers in that department. Process took about two weeks altogether. I had an interview with a manager on one day, then two back to back, and the final one on the next day. It was a very long and drawn out process that I put time aside for, was told I would be hearing about next steps on specific days. Never heard back, and had to actual call a recruiting assistant to get information. Was told there was a delay, which could’ve been expressed earlier. The managers were friendly enough, although one was friendlier than the others. After waiting and putting aside all of that time? Felt like if I wasn’t a fit for the role they could’ve stopped the interview process ahead of time. After reaching out to the recruiting assistant they finally got back to me two days later, with a rejection email. Didn’t help that the potential coworker that was involved with the last interview had mentioned before he worked there he didn’t even know how to use google. Felt like my time was wasted, and even though I have many years of customer service experience? I was rejected. Not sure what they are looking for, but again, doesn’t help that when you have a lot of experience with technology and customer service that the people they’ve hired express they didn’t even have that experience. Very disappointed.