Started with a phone screening and was told about the job, benefits and salary to expect to see if it was in line with what I was looking for. During the screening I was then briefed about how I could prepare for an in-person interview with the hiring manager. About a week after the phone interview I had my interview with the hiring manager. Was a laid-back environment, I was told not to dress too formally as it was an easy-going company. The second interview took about an hour and a half and I spoke with the hiring manager as well as a senior SDR. The hiring manager asked a lot of questions about my background as well as went over the sales development cycle which AppFolio employs and then asked if I needed any further explanation on it. I was then interviewed by a senior SDR and was asked questions more surrounding whether I would be a cultural fit, what I liked to do for fun, etc. I was asked by the hiring manager when I would be available to start (which I took as a good sign) and then later told by the senior SDR that they'd be sure to tell the hiring manager I had their approval and asked what my start date was (which I said I wasn't formally offered anything yet but told them the tentative start date the hiring manager mentioned to me). I spoke to the hiring manager once again at the end of the interview process and was told he had various other interviews to conduct but wanted me to email him a summary of what we talked about and what I learned during the interview and why I believe I would be the best fit for the position and why Appfolio in general. A few days later I received an email from the hiring manager stating he would like to do some role play activities with cold calling and gave me a script to study. A time and date was setup for the role play which took about 20 minutes and I was then asked if I would be willing to accept an offer if given one. I replied that I would and was told I should be contacted by the end of the week. A week and a half later I received an email saying I was not offered the job. I felt the overall interview process went well and I received a lot of positive feedback so I was somewhat shocked at the no offer. However a week later I was contacted again by the head of their MyCase division saying they heard great things about me from the previous hiring manager I spoke to and would like to bring me in for an interview with their other division.