Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Apple
Colloquio
Got a phone call from Apple a really nice lady, then they call me the next week, the interview was about how do you deal with a angry customer or if a customer tells you that he can't send any emails... Then 2 days later other guy called me and the interview was longer, he asked me more real life situations, and do some role plays beteween customer and Applecare advisor, Got an email 3 days later saying that they will move foward for other candidate.
Domande di colloquio [1]
Domanda 1
None, i think they are looking for someone with more customer support knowledge than tech support.
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work
Ho sostenuto un colloquio presso Apple (San Antonio, TX)
Colloquio
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.