1 group round 4 individual rounds with each manager in the store Goal is to see how you can hold a conversation about certain topics. Show that you have a genuine interest in the company and its products and also a passion for customer service

The first interview is a group interview. Seemed like the more outgoing you were the more the interviewer was interested in talking to you. Probably a group of 6-8 people. The 3 most engaging would make it to the next interview which was with a manager.