Interview process was very smooth and clear. Had a first round of simple questions around database, network, OS. Cleared that and went on to next round of deep dive interview where advanced troubleshooting questions were asked. Most of them I could answer barring a couple of them. Pros: Interview panel ensured enough time was given to candidate for responding. Communication throughout the interview stage was top notch. Super fast feedback about selection/rejection Cons: Panel needs to understand that if a candidate has more than 10 years of experience in Support then definitely he/she can work. However assessing troubleshooting skills based on just what the panel has seen in his/her experience only, is unfair in my opinion as different people encounter different issues at work and all have a different approach in problem solving.