I applied online through Career Builder. After a couple days, I received an email instructing me to call hte hotline. I called and the receptionist gave me a briefing about the position and asked a couple of HR questions. "We're looking for X personality. Tell me about a time when you dealt with team members..." The next day, they sent me an online personality assessement that took at least 40 minutes. After complete, they ask you to call the hotline again. The day after that, I was called with directions for the location of my interview. Conveniently, the Melbourne International Airport is but 8 minutes from my house. The Hiring Manager was covering for the normal Manager, who supervises Orlando operations. Probably due to the holiday season, that person was all tied up. She took me behind the small 25 square foot counter area (I'd forgotten how little room RSA's have to maneuver) to a small office/back room. We began with formal greetings and concessions, and then I noticed her concentrating on rewriting my information from the application to her own questionaire sheets. She began by asking me why I'd recently left my last job. I explained that it was for professional development, seeking other better opportunities. (That works pretty well.) She asked me to give her an example of a situation where I least liked my job. She asked me what did I best appreciate about a job. She asked if I would feel badly about being assigned or having to do more work than other employees, whether by Manager choice or my own. She said, "Now for a fun one..." and to sell her something in the room. She asked me how I've dealt with a situation where the customer was unruly or aggresive. She asked me if there would have been anything that I would have said differently to someone/supervisor at a previous job. She asked me to use one word to describe myself... Afterward, she did not really ask me if I had any questions of my own. She did say that I have to provide her with an actual social security card before she could continue with my training in Orlando. She also said that due to the upcoming holiday, the drug/background check may take a week. Afterwards, there would be training in Orlando. Make eye contact. Be positive. DO NOT SPEAK NEGATIVELY about yourself or anyone else. Prove excellence in the 40 minutes you have with the interviewer. Inquire about when you'll know more about the process, but do not outright ask for the job.