Met with the Market President/CEO, then was set for 2nd interview with Retail Market Executive. Was asked about… • Provides strategic and tactical direction within the market and at the corporate level regarding credit, reputation and delivery. • Makes prospect and customer calls to businesses with Lenders on the most complex deals. • Develops new business mainly through wide network of referral sources. • Responds to customer complaints. • Responsible for the recruitment, management and development of commercial lenders and supports the commercial and retail staff in their efforts to attract and retain talent. • Maintains a positive working environment for all employees, providing open communications, especially of performance goals and objectives; career opportunities, ethical and respectful working conditions. • Develops and maintains a strong partnership with the Retail Market Manager(s) in his/her respective region or market. • Leads coaches and develops employees ensuring performance management activities are undertaken and completed for all employees. • Develops new business mainly through wide network of referral sources; maintains network of referral sources and proactively asks for prospect leads