All Behaviourl questions: Tell me a time you had a bad day, tell me a time you had an irate customer, tell me a time when you made a mistake?

It's a telephone interview conducted by third party. The question and answers will be recorded for review by hiring manager. It will take one week to make the decision whether you are chosen to have a face to face interview. Because it's a third party, the interviewer hasn't the decision power, so try to answer the question clearly and completely.