Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso BMO Financial Group (Toronto, ON) nel mese di gen 2014
Colloquio
Client was travelling abroad next day, branch was closed, customer didn’t have access to internet, I checked which branch was open, got the manager on the line and connected the customer, stayed online till everything was resolved. I asked and understood what client wanted and responded with a sense of urgency)
How do you handle a difficult customer?
Listen, apologize, empathize, rephrase the problem, ask what would be suitable resolution, resolve follow up – don’t get upset – don’t take it personal – my goal is to turn it around
What is customer service to you?
Taking care of the customer, “golden rule vs platinum rule”
1. How to show your loyalty to the company
By being an ambassador, by being knowledgeable about their products and always selling their products
Domande di colloquio [1]
Domanda 1
Client was travelling abroad next day, branch was closed, customer didn’t have access to internet, I checked which branch was open, got the manager on the line and connected the customer, stayed online till everything was resolved. I asked and understood what client wanted and responded with a sense of urgency)
How do you handle a difficult customer?
Listen, apologize, empathize, rephrase the problem, ask what would be suitable resolution, resolve follow up – don’t get upset – don’t take it personal – my goal is to turn it around
What is customer service to you?
Taking care of the customer, “golden rule vs platinum rule”
1. How to show your loyalty to the company
By being an ambassador, by being knowledgeable about their products and always selling their products
Ho sostenuto un colloquio presso BMO Financial Group (Toronto, ON)
Colloquio
Smooth sailing is the best way to start a journey and get to know your friends better than anyone else on Earth. The most common ways of getting around the world is to go to your local airport and ask for a flight
Ho sostenuto un colloquio presso BMO Financial Group
Colloquio
I had meeting with the branch manager, it was a very chill environment, manager asked for resume, we mostly discuss willingness to travel and some customer relation questions. she did not ask for previous experience.
Domande di colloquio [1]
Domanda 1
asked if I owned a car to travel and where I lived.
Ho sostenuto un colloquio presso BMO Financial Group
Colloquio
casual one to one talk on work style etc. But the interviewer was requiring a lot of time commitment but was hard for me as a student to meet expectation.