The hiring process was long and tedious, but they were prompt: 2 business days between each step. I had to complete a video interview which was bilingual. The phone interview was difficult; the recruiter asked specific screening questions. call simulation test, it was easy. 1-1 interview lasted 45mins.

First I applied online and then I performed a mock -call center assessment I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.