Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso BMO Financial Group (Mississauga, ON)
Colloquio
Contacted for a digital interview. Once completed got an email request to do an online assessment-virtual call center, personal questions and math skills questions. Virtual calls are timed! Got an email for a phone interview a day later. Once completed the phone interview got a call requesting a face to face interview. Told about job and asked behavioural questions and why want to work as contact agent.
Domande di colloquio [1]
Domanda 1
Why work at call center? Time above/ beyond for customer? Time customer bought something didn't want/need? Time handled upset/angry customer, time unprepared/ give advice by management to change something how handled it? Time handled criticism? What kind of criticism? Time worked as team, time lead a group?...
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso BMO Financial Group (Mississauga, ON) nel mese di dic 2018
Colloquio
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso BMO Financial Group (Mississauga, ON) nel mese di feb 2018
Colloquio
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso BMO Financial Group (Montréal, QC)
Colloquio
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Domande di colloquio [1]
Domanda 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.