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      BT Group

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      Ricerche correlate: Recensioni su BT Group | Offerte di lavoro di BT Group | Stipendi di BT Group | Benefit di BT Group
      Colloqui di BT GroupColloqui per Customer Service Advisor presso BT GroupColloquio di BT Group


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      Colloquio per Customer Service Advisor

      16 mar 2017
      Candidato anonimo a colloquio
      Newcastle upon Tyne, Inghilterra
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso BT Group (Newcastle upon Tyne, Inghilterra) nel mese di mar 2017

      Colloquio

      Completed an online assessment with a series of tests (none of the usual questions like asking for references or qualifications which I thought was odd). I then had a telephone interview which I was successful at before attending the Assessment Centre. Received a notification that I was unsuccessful before calling for feedback. Interviewers were professional and nice at the Assessment Centre but I felt part of it was unfair... you have to listen in on telephone conversations in the actual call centre before explaining them back to the interviewers. And while I was lucky enough to do so next to someone who was getting lots of calls, some of the other candidates did not and were forced to sit around for 15 to 20 minutes while the person at their desk was busy doing paperwork or chatting, I saw some of them only able to listen in for about 1 or 2 minutes in reality. The interviewers noticed this but didn't do anything. This meant they didn't have as much to talk about. There were also a few other interviewees from Manpower (who has their call centre right next door), whom the hiring managers clearly had a huge bias towards but I guess that's understandable. Overall process was OK, although I was left with a very bad impression by the Manpower staff I called for feedback... they were rude, pretended there was a problem with the line and kept telling me multiple times I didn't get the job when I knew I hadn't anyway. Also turned down because I informed them I'd be starting a Masters in autumn 2018, when they said it wouldn't be a problem during the interview itself. I don't know if I would apply for a job at BT again as though I learned from the interview I felt the hiring process was a little biased tbh. As an outside candidate who hasn't worked for either BT or Manpower it was offputting.

      Domande di colloquio [1]

      Domanda 1

      What are you most proud of?
      Rispondi alla domanda
      6

      Altre recensioni di colloqui per Customer Service Advisor presso BT Group

      Colloquio per Customer Service Advisor

      2 lug 2025
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso BT Group

      Colloquio

      Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência

      Domande di colloquio [1]

      Domanda 1

      Como é o seu gerenciamento de tempo e como você elenca as prioridades?
      Rispondi alla domanda

      Colloquio per Customer Service Advisor

      5 ago 2025
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. Ho sostenuto un colloquio presso BT Group nel mese di lug 2025

      Colloquio

      Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.

      Domande di colloquio [1]

      Domanda 1

      Why did you apply for this role?
      Rispondi alla domanda

      Colloquio per Customer Service Advisor

      22 apr 2025
      Dipendente anonimo
      Calcutta
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso BT Group (Calcutta) nel mese di mar 2025

      Colloquio

      BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.

      Domande di colloquio [1]

      Domanda 1

      Tell me something about yourself
      Rispondi alla domanda
      1

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