Passa al contenutoPassa al piè di pagina
  • Lavori
  • Aziende
  • Stipendi
  • Per le aziende

      Migliora la tua carriera

      Scopri le tue potenzialità di guadagno, trova lavori da sogno e condividi approfondimenti su lavoro e vita privata in forma anonima.

      employer cover photo
      employer logo
      employer logo

      BT Group

      Azienda coinvolta

      Circa
      Recensioni
      Stipendi e benefit
      Lavori
      Colloqui
      Colloqui
      Ricerche correlate: Recensioni su BT Group | Offerte di lavoro di BT Group | Stipendi di BT Group | Benefit di BT Group
      Colloqui di BT GroupColloqui per Customer Service Representative presso BT GroupColloquio di BT Group


      Glassdoor

      • Chi siamo
      • Contattaci

      Aziende

      • Account Business gratuito
      • Spazio per le aziende
      • Blog per le aziende

      Informazioni

      • Aiuto
      • Linee guida
      • Condizioni d'uso
      • Privacy e scelte pubblicitarie
      • Non vendere né condividere le mie informazioni
      • Strumento per l'accettazione dei cookie

      Lavora con noi

      • Inserzionisti
      • Carriere
      Scarica l'app

      • Cerca:
      • Aziende
      • Lavori
      • Località

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" e il relativo logo sono marchi registrati di Glassdoor LLC.

      Aziende seguite

      Non lasciarti sfuggire opportunità e informazioni privilegiate seguendo le aziende dove vorresti lavorare.

      Ricerche di lavoro

      Ricevi suggerimenti e aggiornamenti personalizzati avviando le tue ricerche.

      Colloquio per Customer Service Representative

      23 ott 2017
      Dipendente anonimo
      Birmingham, Inghilterra
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso BT Group (Birmingham, Inghilterra) nel mese di ott 2017

      Colloquio

      The first stage of the interview was a telephone interview asking very simple questions, such as why you would like to work for BT. The next stage was an assessment day where they begin telling you a little about BT, followed by an ice breaker. In the ice breaker, they asked us to introduce ourselves along with answering if we had to invite two people to a dinner party, who would we invite and why. The next part of the assessment they showed us a video about people who worked in the office and what their personal experiences have been like working with BT, pay close attention as they ask you what you learned from the video and randomly ask why a selected person from the video enjoys working for BT. The next stage is a one to one interview, ( in my case, we were running behind schedule and had to answer interview questions individually in front of the group). They ask you where you have previously worked for the last few years and why you want to work for BT, they ask you different types of questions depending where you have worked (e.g. an individual had been previously been working in security for the last few years, they asked why the position would suit him and what he could offer.) This is mainly based around previous experience and what type of experience/values you can bring to the role. Next part of the assessment was pairing up with people who are already doing the job and listening in to calls, understanding how the role works and what type of situations you would have to deal with on a day to day basis, this lasts around 15-20mins. You are then asked what you experienced from the calls and if there is anything you would change if you was the advisor. (In my case, i explained the type of call i had and honestly could not improve on anything.) The final part of the assessment is a list of 5 different scenarios, you are asked to put them in order from 1-5 in highest priority if you were working and had to call each customer back, once you have done this you are asked as an entire group to to speak with one and other as to why you put each scenario 1-5 and collectively order them 1-5 again. This is a great exercise to voice your opinion and really show your customer service skills, as each scenario is important but you need to consider why. Once you are done you are asked to share your answers with the assessors and explain why, as they have each chosen what would be their priorities. You then have an option to ask anything that you like and they explain what shift patterns would be if you are successful. I was contacted within 3 days.

      Domande di colloquio [1]

      Domanda 1

      Where do you see yourself in 10 years time?
      Rispondi alla domanda

      Altre recensioni di colloqui per Customer Service Representative presso BT Group

      Colloquio per Customer Service Representative

      21 apr 2026
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso BT Group

      Colloquio

      Smooth first interview, typical HR questions. Questions were related to my background and previous job, mostly. Some language assessment as well. They also asked about my strengths, weaknesses, and how I handle challenges, while maintaining a friendly tone that made the conversation feel comfortable and engaging throughout the interview process overall.

      Colloquio per Customer Service Representative

      29 gen 2026
      Candidato anonimo a colloquio
      Glasgow, Scozia
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso BT Group (Glasgow, Scozia)

      Colloquio

      Quick application process and friendly interview. I was pleased with the process although I did not receive an offer. I believe they would like someone who has at least 2-3 years customer service experience.

      Domande di colloquio [1]

      Domanda 1

      Can you please describe a time when you met a deadline?
      Rispondi alla domanda

      Colloquio per Customer Service Representative (CSR)

      17 gen 2026
      Candidato anonimo a colloquio
      Belfast, Irlanda del Nord
      Offerta rifiutata
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso BT Group (Belfast, Irlanda del Nord)

      Colloquio

      Joke of a place. Management is seriously lacking empathy and communication skills. Very poor display overall. You’re only a number to these type of companies. Not acceptable in 2026. In Prison you’re treated better

      Domande di colloquio [1]

      Domanda 1

      Tell em about a time you worked together as a team
      Rispondi alla domanda

      Le migliori aziende per "stipendio e benefit" vicino a te

      avatar
      Orange
      3.7★Stipendio e benefit
      avatar
      Huawei Technologies
      3.6★Stipendio e benefit
      avatar
      Ericsson
      3.6★Stipendio e benefit
      avatar
      SIB Systems
      5.0★Stipendio e benefit