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      BT Group

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      Ricerche correlate: Recensioni su BT Group | Offerte di lavoro di BT Group | Stipendi di BT Group | Benefit di BT Group
      Colloqui di BT GroupColloqui per Customer Advisor presso BT GroupColloquio di BT Group


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      Colloquio per Customer Advisor

      13 mar 2018
      Candidato anonimo a colloquio
      Cardiff, Galles

      Altre recensioni di colloqui per Customer Advisor presso BT Group

      Colloquio per Customer Advisor

      13 dic 2022
      Candidato anonimo a colloquio
      Offerta rifiutata
      Esperienza positiva
      Colloquio nella media
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso BT Group (Cardiff, Galles) nel mese di feb 2018

      Colloquio

      Application form online, telephone interview, assessment centre. Can I start by saying what an unprofessional company. I emailed them 5 times both the main mail box and the recruitment manager but they didn't bother to reply to any of them. I was chasing a date for the assessment centre as I had been told I'd been invited to it about a month before hand. You get taken in a room and watch a couple of bt videos. Then you do a group exercise which lasts around 20 mins followed by role play. The person who carried out my role play was not even part of the recruitment team. It was obvious that he didn't know what he was doing and was just filling in for someone else. He was constantly checking his phone while doing the exercise and was not interested in anything I had to say. He Also carried out the interview and was much the same, not listening and checking his phone, he just wrote the odd word down. Do not ask any questions when they ask if you have any, they were obviously put out by anyone asking them anything. You also do some call listening and the staff member I sat with told me how much he hated working there and the other members of staff who were sat by also agreed. They said that it was the worst call centre with the worst customers they have ever worked for and dealt with. The first call I listened to was a simple call about payments the second call was the customer swearing at and abusing the agent for 5 mins before hanging up. The agent said that he deals with those calls most of the day. So all in all a very poor, unfair and uncomfortable experience. Although no job was offered I would have declined it due to the unprofessional recruitment staff and the agents opinions of the roles they are in. As a final note the gentlemen on reception giving out the security passes was filthy, I have never seen dirtier hands. This was from someone who is meeting and greeting prospective members of staff and visitors to the business. He looked like he hadn't had a bath for months.

      Domande di colloquio [1]

      Domanda 1

      Why are you applying for the role
      1 risposta

      Candidatura

      Ho sostenuto un colloquio presso BT Group

      Colloquio

      Straight forward assessment centre Group activity - check for teamwork skills 30 minutes Individual interview - competency questions 45 minutes Presentation - presentation skills/ persuasion lasting 10 15 minutes Fairly straight forward

      Domande di colloquio [1]

      Domanda 1

      Why do you want to work for BT?
      Rispondi alla domanda
      1

      Colloquio per Customer Advisor

      1 ago 2022
      Dipendente anonimo
      Birmingham, Inghilterra
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso BT Group (Birmingham, Inghilterra)

      Colloquio

      Pretty easy actually Applied first. Got told to book a slot for a phone interview. Found out same day if I got through to the next stage which was face to face. Face to face interview was very useful. Two days later found out if I got the job or not.

      Domande di colloquio [2]

      Domanda 1

      Where do you see yourself working in 5 years
      1 risposta

      Domanda 2

      How do you handle constructive criticism
      1 risposta

      Colloquio per Customer Advisor

      25 giu 2021
      Dipendente anonimo
      Newcastle upon Tyne, Inghilterra
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso BT Group (Newcastle upon Tyne, Inghilterra) nel mese di giu 2021

      Colloquio

      Completed an online application and received a decision to move forward within the same day. I was given the chance to book my own slot for a telephone interview which lasted around 30 minutes. At the end of the interview I was moved to stage two of the recruitment process.

      Domande di colloquio [1]

      Domanda 1

      Tell me about yourself, your goals and aspirations and your hobbies. How would you handle difficult situations with customers?
      Rispondi alla domanda