Pre-interiview process includes a typing test (speed per minute) and psycho-metric tests. These include IQ-type questions (counting blocks in a 3D drawing, logical sequences, etc). There is also a personality series of questions about your work ethics and personal traits like honesty and integrity. If you pass the parametres, you continue on to the actual interview with HR and a mid-level manager. The questions asked are generic and focus on customer service and the like.

The interview process was pretty standard. First they ask you to come in and do a skills/intelligence test (pretty basic you won't need to prepare for it). Then, a 1:1 interview.