I applied online at the B&N website and then took in a copy of my resume to introduce myself. Personally, if there is a physical location for any job that you're applying to, I think it's a good idea to go to the store in person as well in addition to the online application. It makes you stand out amongst the hundreds of other people that also applied online. It must have worked because I got a call 2 days later for a phone screen and then asked to come back into the store for a one on one interview. The f2f was two parts. B&N does a "peer interview" where you interview with someone either in the same position you are applying or at least a member of the management team. After that, I interviewed with the store manager. We sat in the cafe for the whole interview, which took about 1.5 hours. It was behavioral questions where you had to give examples of how you accomplished things and to get to know your work ethic/management style. They told me that they would get back to me early the following week. When the Manager called the next week, she informed me that they went with an internal candidate at that location but that there was another location looking for someone in the same position. She offered to call them to give me a good recommendation which I took her up on. She called them while I reapplied for that location (you have to apply for each individual location you want to work at) and went to drop off my resume there as well. The Manager there called me the next week to set up a face to face. Since I had gone through the phone screen and the peer interview, I just interviewed with him. He asked me to come back the next day to interview with the DM. I interviewed with her; more behavioral questions with a few more questions about my background. I didn't hear anything for a couple of days so I called to check the status and see if a decision had been made. The ASM stated that they were just about to call me as they wanted to run a background check and she sent me a link via email. I filled it out and sent it off late on a Friday afternoon. Early the next week, I got a call with an offer.