I sent a cover letter and resume as requested on the Craigslist add. I had a phone interview with the HR director. The next day, I had an in person interview with my current supervisor, the Director of Patient Experience, and the Medical Receptionist I replaced. Both interviews were about a half hour at most. HR director completed a reference check and two weeks after the in person interview, I was offered the job. Both interviews did not have any unusual questions - pretty straightforward about my experiences and why I want the job.