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      Colloquio per Customer Service Team Leader

      13 apr 2017
      Candidato anonimo a colloquio
      Orlando, FL
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 5 giorni. Ho sostenuto un colloquio presso Booking.com (Orlando, FL) nel mese di apr 2017

      Colloquio

      The recruiter calls you and paints a great picture. Very nice and typical tell me of a time questions. All the questions are situation based of prior management experience. If you pass that interview you then get a tour with the lovely recruiter. During the walk through I noticed a couple of things. They offer great meal plans for healthy eating and extremely colorful decor with rows of individuals on tables literally next to each other on the actual production floor. This is their "open concept". It looked like a crazy call center loaded with bodies and no place to make your space because your literally 1 foot away from your neighbor. Don't expect privacy unless you go into one of their conference rooms which are actually really nice. The people did not look happy like the loads of pictures in their profile. Next your taken to your interview with 2 Managers. This is my problem! HR please take note! How do you expect to have a productive interview when the people interviewing you speak horrible English? It was a disaster. I have 7 years of Management experience, I promise I was not under qualified. The interviewers would use broken English and ask questions that made no sense or were asked before. Such as tell me when you had an employee not agree with you? Ok I had that example in the bag... only to be asked tell me of time you have problem?... I did ask some clarifying questions but then felt as though one of the interviewers became annoyed. Honestly this was the worst interview I've ever had. I can walk away with my head held high knowing I could do a much better job than the two morons interviewing me. I have used proper "English" and I honestly think they could not understand what I was saying. At the end of the interview the one interviewer that looked annoyed abruptly ended the interview and literally pushed me out the door! He looked hungover. Oh and their body language not welcoming! I think they do have a "type" and frankly a free trip to Amsterdam that's not promised and low pay with leaders that can't see in an innovative way, no thank you! DONT BELIEVE THEIR HYPE!

      Domande di colloquio [1]

      Domanda 1

      All situational question about prior experience. Make sure to provide examples. Good luck on getting someone that actually speaks English and actually understands you.
      3 risposte
      5

      Altre recensioni di colloqui per Customer Service Team Leader presso Booking.com

      Colloquio per Customer Service Team Leader

      23 set 2024
      Dipendente anonimo
      Londra, Inghilterra
      Offerta accettata
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Booking.com (Londra, Inghilterra)

      Colloquio

      It was for half a day, so a fairly long process. It covered lots of different things, including interview, walk around and team tasks. Follow up interview on a different day

      Domande di colloquio [1]

      Domanda 1

      How would you manage underperformance
      Rispondi alla domanda

      Colloquio per Customer Service Team Leader

      20 apr 2020
      Candidato anonimo a colloquio
      Amsterdam
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 3 mesi. Ho sostenuto un colloquio presso Booking.com (Amsterdam) nel mese di dic 2019

      Colloquio

      The worst recruitment process I've had in years. I have applied in November and my first interview was scheduled at the beginning of December. Overall, the recruiter was very friendly and nice, I’ve sincerely enjoyed our cooperation. However, the company has turned out to be highly unprofessional and here’s why. I have successfully passed 2 stages of the process (which took around 2 months). During the second stage of the recruitment process, I was abroad intending to move to the Netherlands in a couple of weeks. Having discussed my planned date of arrival to the Netherlands over email, I was assured that this won’t have any impact on the final decisions and that the date of my arrival works for them perfectly. Before my arrival in the Netherlands, I have received a confirmation that I have successfully passed the second stage of the process. Therefore, the recruiter asked me to share the suitable dates to come to Amsterdam for the in-person interview. Unfortunately, my emails were ignored. 2 weeks after my arrival and the planned date of the interview, after 3 unanswered emails, the company has contacted me to inform that “they needed someone faster”, so they’ve decided to hire another person. I sincerely hope that you treat your current employees better than the potential ones. As a hiring manager, I have never faced something like this in my entire career.

      Domande di colloquio [1]

      Domanda 1

      Standard phone interview questions, questions regarding people management and what takes to be a good team leader.
      Rispondi alla domanda
      1

      Colloquio per Customer Service Team Leader

      11 apr 2019
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio difficile

      Candidatura

      Ho sostenuto un colloquio presso Booking.com

      Colloquio

      Applied back in January, didn't hear anything not even a generic rejection email, so chased up and finally got a standard phone interview invite via email asking when I would be available to speak. I replied giving a couple of time windows and my landline number to call ( as mobile reception when I am isn't great). Both windows pass without call, so I chased their internal 'recruiter'. I received a missed call on my mobile and no message or follow-up email left. I later discovered by Googling the number this was from Booking. A day or so later, I received the most patronising, arrogant reply along the lines of 'You weren't available, we've moved on, try again next time, have a fantastic weekend!' Needless to say, I was not amused by this, so I outlined my complaint to senior individuals, reasonably expecting an apology and a commitment to investigate their appalling approach. A few days passed and today, I receive a call from the ‘recruiter’ asking why I was unhappy!?! He totally failed to grasp the reasons for my complaint and that coupled with his sheer arrogance and patronsing manner, along with the failure to respond of the senior people I took the trouble to write to makes me feel I've had a lucky swerve, as clearly, this company suffers from a rotten culture eminating from the top and cascaded downwards. What an awful, awful experience! AVOID!!!!

      Domande di colloquio [1]

      Domanda 1

      Didn't get that far unfortunately / fortunately!!
      Rispondi alla domanda