Normal interview question about yourself, a simulation to check how you'd handle a customer with a problem, some IT proficiency questions and overall general impression, very low entry requirements. You also had some English/hired language tests, nothing too difficult.

Easy and nice. Got to make a mock mail and phone call. I had so much fun. They made me feel at ease. On top of that, they told me I was admitted to the next and final test.

Sending in application with CV and motivational letter with your objectives and goals. First screening, then first HR interview. Followed by technical interview. If you pass these phases, then you may or not get an offer letter.