Phone interview went well and the HR Recruiter did a good job of explaining the position which matched the job description. He was very transparent and intentional with his overview and questions. The in person interview with the Site Director in Bellevue was very odd. It was VERY casual and he cut the interview short and did not communicate that he was short on time (another meeting) until we were deep into the interview. I went in speaking to what I thought was needed which was soft skills and development of the leads. What I later found out was that he was very interested in metrics to which he only asked one question and did not probe further into. I also got the feeling that since they were also trying to open another call center on the west coast that he did not trust anyone and therefore has continued to run a center with no management between him and the leads.