Having worked all my career in the high-end hospitality sector, I applied in February 2014 through the company site and 3-4 days later I was mailed to schedule a phone-screening. The phone call was made sharply on the agreed time.The lady was professional and polite, she focused on questions that included general work experience, customer service mentality, general knowledge on the company and it's market positioning, channels, etc. and, as I was a little stressed, she encouraged me to calm down and rely on my experience to go through the interview. Closing our communication, she invited me on a personal interview in the local offices, the very next morning, that she would confirm through e-mail. She also used my answers, were I was a little less informed as I should, to give me useful advise for the next interview. So, in the following day the Branch Manager extended a warm and professional welcome and we started the process immediately. The questions weren't too difficult generally, but naturally he insisted a lot on my knowledge around the company, the channels, strategies, implementation, revpar, potential new customers. The truth is, I had no time to do my homework between the phone-screening and the face-to-face interview, because I was working till late that evening, but still. The hr department called me again about a week later to inform me, that the position would be filled by another applicant, but I was encouraged to re-apply for future openings, saying also that I could fit the role of a Content Associate.