Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Booking.com (Londra, Inghilterra) nel mese di gen 2015
Colloquio
I applied for the position of a Customer Service Executive (Russian speaking) and they called me back the next day with several basic questions about my background and couple of questions specific to the role, and I got immediately invited for the assessment centre, which took place in 3 days. The assessment consisted of 3 parts: translating a notice and replying to an email, a problem solving exercise with a call from a "customer" and a 1-2-1 interview with common questions
Domande di colloquio [1]
Domanda 1
Tell me about your previous experience. What do you think are the most important skills needed for this job? Are you ready to work late evening, night and weekend shifts? What can you bring to a team?
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Booking.com
Colloquio
Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.
Domande di colloquio [1]
Domanda 1
What experience I have, where I live etc - they told me it wasn't a real interview since they had already hired who they wanted.
the interview process starts with a phone interview that lasts about 30 mins, informal to get to know you but make sure to make an impression, do your research on the company. then an in person panel interview + tour of the facility. they will also give you an assignment which you have to pass, and depending on what language you speak, an assignment to make sure you're fluent as well. whole process took a pretty long time, about a month.
Domande di colloquio [1]
Domanda 1
describe a conflict you've had with a coworker and how you overcame it
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Booking.com (Tourcoing)
Colloquio
The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview.
The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.
Domande di colloquio [1]
Domanda 1
Tell us an example of a problem solving case with an angry customer.
What are the qualities needed for good customer service?