Quick phone interview to set up an appointment for a face-to-face interview. Face-to-face interview with District Manager and DM-in-training or Store Director. This interview is mostly to see if you have sales experience and the ability to deal with difficult customers (which you will need, given the number of returns for poor service that you will see). They also ask if you consider yourself a "People person" and if you are handy with tools and have your own toolbox. Drug test after successful interview and background check.