Phone interview with HR and a face to face panel interview with 3 people. I interviewed with two CSR supervisors and a HR Manager. The interview lasted less than hour. I received a call back within 2 days extending me the offer. The offer was good however after further consideration I declined it because the company is moving to Nashville. I can't afford to relocate my family for the salary they offered. However it was very good and competitive.

Process took a couple weeks after applying. Did phone interview and was asked to come in for a face to face interview. Ended up being a panel interview with mostly behavioral questions.